MP: Wired for HR hiring Account Manager in Tampa, FL | LinkedIn (2024)
Account Manager
MP: Wired for HRTampa, FL
MP: Wired for HR Tampa, FL
1 month ago
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MP is a full-service HR and payroll services provider headquartered in Beverly, Massachusetts. Our powerful HCM platform and team of HR professionals provide a full range of solutions, from payroll and time and attendance to benefits administration, talent acquisition, HR consulting services and more to help clients reduce risk, ensure compliance, and streamline operations.
The Account Manager is a client focused role, responsible for maintaining the relationships with a specified set of clients. The Account Manager will both address general administration issues, as well as supporting clients with the ongoing use of iSolved. This position requires strong desire to provide excellent customer service, superior troubleshooting skills and attention to detail, expert knowledge of iSolved, and also the capacity to recognize and pursue growing the relationship with their clients through education and upsell & cross sell opportunities. This role will independently manage customer accounts, and exercise their discretion when analyzing unique situations and offering and best judgement and guidance for our customers.
The Account Manager role is a frequent point of contact for our clients and must make a powerful positive impression with every encounter.
What Will You Do
Proactively evaluate and work with clients ensuring the client has an optimal experience with all facets of their set-up. Educate customers on unused components of iSolved (as appropriate based on the Account Manager's knowledge of the client's operation) and support the customer in expanding their use of iSolved.
Research, troubleshoot and resolve client inquiries as part of ongoing support for assigned client set.
Recommend solutions for various Benefits, HR, Time and Tax needs, proactively identifying upsell/cross-selling opportunities.
Assists clients with general inquires.
Support customers via phone and email.
Train clients on HCM/payroll platform to ensure clients are able to manage all aspects of their HCM & payroll operations independently.
Accurately and completely document all customer interactions in our CRM system.
Facilitate cross departmental interactions with other teams at MP to ensure open communication for the benefit of our client's success.
Continuously seek out process improvement opportunities and take ownership to implement positive change.
Other duties may be assigned as needed.
Who Are You
2+ years of experience working with a Payroll/HCM software and/or 2+ years of experience supporting clients with SaaS solutions.
Bachelor's degree preferred.
Strong interpersonal skills with the ability to communicate effectively, both verbally and in writing.
Outstanding customer service skills are required.
Excellent time management skills and ability to meet deadlines, prioritize and manage several tasks effectively.
Ability to see the big picture, utilizing good business judgement to help our customers be successful with their iSolved account.
Ability to learn technology quickly through instruction and self-training.
Attention to detail & results oriented.
Who We AreWe offer competitive compensation, including a comprehensive benefits package that includes health insurance with an FSA option, retirement plans, paid time off, wellness benefits and opportunities for growth and professional development.
At MP, we understand the importance of employee engagement. We focus on building a strong company culture based on our core values. Our leading value is that we treat our employees as our most valuable resource.
MP is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from qualified individuals of all backgrounds. If you require reasonable accommodation during the application or interview process, please inform us and we will make every effort to accommodate your needs.
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Human Resources Services
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Account managers typically have at least a bachelor's degree, often in business or advertising. The courses they take include fundamental business topics like budgets and management strategies. Some account managers earn a degree in marketing, which can serve as a foundation for a career in sales.
Supervising the account teams assigned to each key client. Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients needs are met. Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.
An account manager is an entry- to mid-level employee who is responsible for the day-to-day management of a particular customer's account within a business. An account manager is often more interested in the client satisfaction aspect of a business relationship instead of explicitly trying to generating sales.
Key Account Manager salary in India ranges between ₹ 3.1 Lakhs to ₹ 20.0 Lakhs with an average annual salary of ₹ 8.9 Lakhs. Salary estimates are based on 31.2k latest salaries received from Key Account Managers. 2 - 13 years exp.
is account manager a stressful job? As with many roles focused on sales, an account manager's job can be quite stressful. You often deal with multiple clients simultaneously and must handle complaints.
Typically, Key Account Managers (KAM) oversee the largest customers in your company whereas account managers are responsible for looking after the rest of your customers. Both the account managers and key account managers are a part of the sales team and often works closely with the support and customer success team.
Regular account management departments perform similar functions to key account management departments but with a less personalized approach and a wider selection of clients. This makes a Key Account Manager a good candidate for senior positions in the account management department.
Account managers typically hold a bachelor's degree in business, marketing, communications, public relations, or something similar. Following college, aspiring account managers often start out in either entry-level sales or customer service positions.
What is account management? Account management is a strategic approach to managing and nurturing business relationships with key customers or clients. It involves identifying and understanding customer needs, developing customized solutions and communicating regularly to build customer loyalty.
How long does it takes to become an account manager? It typically takes 6-8 years to become an account manager: Years 1-4: Obtaining a Bachelor's degree in a relevant field, such as business, marketing, or sales. Years 5-6: Accumulating necessary work experience in account management, sales, or customer service.
Introduction: My name is Nathanael Baumbach, I am a fantastic, nice, victorious, brave, healthy, cute, glorious person who loves writing and wants to share my knowledge and understanding with you.
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