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Why Work Here
Headquarters is in Charlotte, NC
Recently expanded to nearshore
isolved ranked for SMB Payroll in 2023 Sapient Report
Voted top places to work in USA 2023
Job DescriptionThe isolved Customer Support Manager, you are responsible for maintaining the daily activities, and providing leadership to a team of 8-12 Customer Support Representatives. The Manager will provide day-to-day coaching, guidance and leadership to the Customer Support Staff. The Manager will also assist in developing, deploying and maintaining standard operating procedures to meet the company's mission, vision and values regarding customer support.
Core Job Duties
Lead daily activities of the team to guarantee that all work is completed timely with attention to detail to meet quality standards and goals
Monitors & reviews calls and other correspondence between representatives and customers
Manage escalated issues and provide direction
Ensures that representatives are informed about changes to company products & services
Develop staff by managing performance, setting goals, providing ongoing training and maintaining strong employee relationships.
Participates in the interview process with the Senior Customer Support Manager.
Minimum Qualifications
High School diploma
3-4 years in a high-volume payroll role with customer-facing responsibilities
Knowledge of federal and multi-state payroll/benefit laws
Strong leadership and interpersonal skills, flexibility, and customer service oriented
Strong knowledge of computer software applications (i.e. Microsoft Outlook, Explorer, Word, Excel, and Power Point)
Typically requires a Bachelor's degree and a minimum of 2-3 years of direct experience, with 1+ year of management experience.
About Isolvedisolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.
EEO Statementisolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Disability AccommodationVisit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Software Development
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Introduction: My name is Kelle Weber, I am a magnificent, enchanting, fair, joyous, light, determined, joyous person who loves writing and wants to share my knowledge and understanding with you.
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